Refund policy

This policy applies to eyewear purchased from Lola's Finds.

Return requests

Contact us within 30 days of delivery to request a return. Items must be new, unused and unaltered, with all original packaging and accessories, including any case, cleaning cloth, pouch or booklets supplied with the item.

How to start a return

Email steventx14@gmail.com with your order number and the item you would like to return. Contact us before shipping anything back so we can review your request and provide the correct return instructions and destination.

Return costs

There is no restocking fee for eligible returns. For change-of-mind returns, you are responsible for return postage, and any original shipping charge is not refundable.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective or incorrect. Keep the item and its packaging, and include photos and a description of the issue in your email. We will review the problem and let you know the appropriate remedy and any return arrangements. The change-of-mind return postage terms do not determine how these issues are handled.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds are issued to your original payment method. Your bank or payment provider may need additional time to post the refund. For an update on your return or refund, email steventx14@gmail.com.

This policy does not limit any rights you have under applicable law.